Pharmacy

At the 436th Medical Group Pharmacy, we honor formulary prescriptions for eligible TRICARE beneficiaries received electronically from 436th MDG and off-base providers. Off-base providers may send prescriptions to our electronic site: DOD DOVER PHARMACY.  
 
The Dover AFB Pharmacy accepts only electronic prescriptions. This is to ensure increased safety and efficiency for patients. Using MHS GENESIS, the pharmacy can also accept electronic prescriptions for controlled substances. 

Activate a Prescription 

• Electronic prescriptions are not automatically filled; they must be activated by the individual by walking into Window 2 or via text message.
  • To activate prescriptions via text, send the following to 302-505-0616:
    • Patient’s name
    • Patient’s Date of birth
    • Patient’s DOD ID
    • Number of activations

Disclaimer 

Be advised that 302-505-0616 meets our encryption standards to render patient services. However, your phone may not have the same security encryption and there is a possibility of a privacy risk. If you elect to use this electronic format your messages may be compromised and not protected under the Privacy Act, 5 U.S.C. § 552a and AFI 33-332, the Air Force Privacy and Civil Liberties Program, dated March 10, 2020, and DoDI 6025.18, HIPAA. If you choose to use the text system, you are voiding the 436th Medical Group and the United States of any culpability, should your information be compromised. If you do not wish or are unable to use the texting service, please call the pharmacy at 302-677-2019. 

Refill a Prescription 

Active refills must be called in to the automated refill line at 302-677-2533. Please allow three duty days to complete the refill completion. You can also use the MHS GENESIS Patient Portal to request refills for most prescriptions from your military pharmacy. This new feature applies to your existing medications that have remaining refills. With MHS GENESIS you can complete the following by clicking the “Rx Refills” tab at the top of the page once you’ve signed into the portal:  

• See all prescriptions you can refill 

• Select the prescription you want to refill 

• Select where you want to pick up your refill 

• See when your prescriptions are ready for pickup 

IMPORTANT: Once you’ve selected the prescription(s) you want to refill, ensure you pick Dover AFB to have it sent to the 436th Medical Group Pharmacy. Pay careful attention to this! 

For further questions, visit the MHS GENESIS Prescription Refills page or see the FAQ below.  

NOTE: When signing up for a DS Logon account, you may be asked for personal and financial information to verify your identify as an added security measure to protect you and your health information. TRICARE secure online patient services, including the MHS GENESIS Patient Portal, require a DS logon account through the Defense Manpower Data Center. The DS Logon user ID and password ensures your personal and health information is secure while allowing you the convenience of online access to your health information and self-service tools. 

Non-Formulary Medications

In accordance with procedures set by the Defense Health Agency, DOD pharmacies will not fill non-formulary medications from off-base providers unless the patient has been referred to that provider by the military treatment facility. Patients not empaneled to the MTF should use the Express Scripts Home Delivery Pharmacy instead of retail pharmacies for obtaining most non-formulary medications. 

TRICARE Formulary Search Tool

Use the TRICARE Formulary Search Tool to look up your medication. A search can tell you: 

• Formulary status (generic, brand-name, non-formulary, non-covered) 

• Where the prescription can be filled 

• Copayments and limitations, such as prior authorization 

• Coverage review requirements and forms 

• Alternative medications, including costs 

To start your search, you’ll need to put in the brand name or generic name of the medication, and then select the strength prescribed, as well as the patient’s gender and age. 

Automated Text Notifications

Patients can now be notified automatically via text message when their prescriptions are ready or if there is a problem (ex. out of stock).  To sign up, please present to a Pharmacy window or visit https://apps2.capmed.mil/AFBPharmNotifySignupAdmin/Default.aspx. 
NOTE:  This text service is separate and different from the prescription activation text service.