Pharmacy
We fill new prescriptions and refills at no cost for covered medications for
- Active Duty Service Members
- Active Duty Family Members
- Retirees and their Family Members
Learn more about
eligibility for TRICARE pharmacy benefits.
Filling New Prescriptions
We fill prescriptions from both military and civilian providers.
Off-base providers may send prescriptions to our electronic site: DOD DOVER PHARMACY.
Providers from Our Facility
Your provider may submit a prescription directly to the pharmacy during or after your appointment.
- You can activate the prescription(s) and wait, or
- You can come back later to pick them up.
Civilian Providers
If you have prescriptions from a TRICARE-authorized civilian provider:
- The Dover AFB Pharmacy prefers electronic prescriptions. This is to ensure increased safety and efficiency for patients. Using MHS GENESIS, the pharmacy can also accept electronic prescriptions for controlled substances.
To submit an electronic prescription:
The provider can submit an electronic prescription to our pharmacy. Ask your provider to select the:
- Pharmacy name: DOD DOVER PHARMACY
- NCPDP/NPI number: 0845505/1740692433
If you hand-carry a written prescription:
If your provider does not have electronic prescribing, you can hand-carry a written prescription to our pharmacy (
Least Preferred Option)
Check in at Window #2 and a pharmacy staff member will assist you.
Every prescription written in Delaware by a practitioner shall be written on a statewide authorized tamper-resistant prescription form.
Note: Please allow extra time for processing hardcopy (paper) prescriptions. Electronic prescriptions are typically processed more quickly.
Activating New Prescriptions
There are multiple ways to activate your prescription.
Option 1: Fastest Method (Preferred)
Scan the QR code below or go to:
https://cxmlink.com/MTF1373
- Follow the prompts on your mobile device
Option 2: In-Person
Go to the Pharmacy. Then, you’ll check in at Window #2 where a pharmacy staff member will assist you.
Requesting Prescription Refills
We have
two ways to refill your prescriptions:
Option 1: Online
- Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.
- Select the medication(s) you want to refill.
- Follow the prompts to select where you want to pick it up.
- You’ll be given a date and time when your refill(s) will be ready to pick up.
Note: If you’re not a registered user, you’ll need to sign up first.
Option 2: By Phone
- Call our pharmacy refill line at 302-306-2529. Then, follow the prompts to select where you want to pick up your refills.
- If enrolled in text message alerts, you’ll get a text notification when your refills are ready to pick up.
Note: Please allow three duty days to complete the refill request.
Picking Up Your Prescriptions
You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after
10 business days.
If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).
- Formulary status (generic, brand-name, non-formulary, non-covered)
- Where the prescription can be filled
- Copayments and limitations, such as prior authorization
- Coverage review requirements and forms
- Alternative medications, including costs
Main Pharmacy
Monday-Friday, 7:30 a.m. to 4:30 p.m.
Closed on holidays, wing down days, and for training the second Wednesday of each month
If you have received notification that your prescription is ready:
- Come directly to the pharmacy during business hours
- Proceed to one of the Pharmacy Pick-up Windows
- Simply line up at the window – no check-in or online queueing required
- Have your DoD ID card ready
Drug Take Back Program
Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.
If you want to dispose of unwanted or unneeded drugs:
- Drop them in the secure BLUE bin located in the Pharmacy Lobby
Several exclusions apply. This includes:
- Syringes
- Needles
- Liquid greater than 4 ounces
If you want to dispose of used sharps:
- Drop them in the secure RED bin located in the Pharmacy Lobby or
- Dispose at home by doing the following
- Put used sharps in a strong, plastic container. When the container is ¾ full, put the lid on, seal it with duct tape, and label DO NOT RECYCLE
- Put the plastic container in the household trash – don’t recycle!
- Sharps should never be thrown loosely into the trash or toilet.
- If you would like to bring your sealed container to a community sharps disposal program, the Delaware Solid Waste Authority accepts sharps during Household Hazardous Waste Collection Events.
NOTE: If a medication appears on the
FDA Flush List, it may be disposed by flushing.
Automated Text Notifications
NOTE: This text service is separate and different from the prescription activation text service.
Frequently Asked Questions
How do I know if my prescription is covered?
All military pharmacies follow the
TRICARE Formulary – a list of TRICARE-covered prescription drugs and supplies. The TRICARE Formulary lists:
- Which drugs are covered.
- Drug information and frequently asked questions.
- Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
- Medical necessity/prior-authorization requirements and link to forms.
- If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.
Can my network provider send controlled substances prescriptions electronically?
Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.
Can I pick up medications for another person?
Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card.
What is the difference between a new, refill, and renewal prescription?
A
new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.
A
refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.
A
renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills.
What if I need a non-formulary or non-stocked medication?
If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.
What do I do if my medication is out of stock?
I’m deploying. How can I fill my prescriptions?
Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.