Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

Disease Management

We provide education and support to the Dover Air Force Base beneficiaries diagnosed with chronic diseases such as hyperlipidemia, diabetes, and asthma to include those with pre-diabetes. The goal of our office is to help minimize complications in patients with a particular chronic disease and help lessen the long-term usage of healthcare resources for that specific population. Additionally, they provide important health education and advocacy by helping patients follow their treatment plans and gain control over and become more proactive in their healthcare. Services are available upon referral from their primary care manager for individualized education or in-classroom format. Patients who have previously been diagnosed with one of the chronic diseases mentioned above may self-refer.

Contact Us

Phone

302-677-3030 or 302-677-5950

Hours

Monday - Friday, 7:30 a.m. to 4:30 p.m.

Location

Building 300, Third Floor
amily Health Clinic

Don't forget to keep your family's information up to date in DEERS!