Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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Lt. Col. (Dr.) Denise Lemon, 436th Health Care Operations Squadron human performance flight commander and Operational Support Team member, assists an Airman on the glute-ham developer at the base gym on Dover Air Force Base, Delaware, July 22, 2021. Lemon and other OST members are located in the Health Promotions Flight, formerly known as the Health and Wellness Center, at the gym, to provide additional assistance to Airmen from squadron’s that have OSTs embedded. (U.S. Air Force photo by Tech. Sgt. Nicole Leidholm)

July 23, 2021

OST increases readiness, resilience

DOVER AIR FORCE BASE, Del. — In August 2020, Dover Air Force Base developed the Operational Support Team, a five-person medical team that embeds into units for three to four months focusing on preventative care. The team is made up of a physical therapist, physical therapy technician, a social worker, a psychologist and a strength coach, providing on-site care, training and preventative fitness and mental health techniques tailored to each squadron’s needs.

Photo By Tech. Sgt. Nicole Leidholm | Father and daughter reunite on Dover Air Force Base, Delaware, July 16, 2021. The 436th Force Support Squadron child and youth services, in coordination with the Air Force Aid Society, provide military families with free child care to offset associated costs in the absence of extended family members during unique challenges they may face. (U.S. Air Force photo by Tech. Sgt. Nicole Leidholm)

July 16, 2021

Expanded Child Care Options Provide Relief for Parents

DOVER AIR FORCE BASE, Del. -- Life in the military provides unique challenges for parents compared to their civilian counterparts as at times, families are separated for extended periods.

Don't forget to keep your family's information up to date in DEERS!